{"id":13697,"date":"2023-12-15T23:35:43","date_gmt":"2023-12-16T02:35:43","guid":{"rendered":"https:\/\/acsisinc.com\/careers-kundenbetreuer-in-ebene-1\/"},"modified":"2024-03-07T01:06:40","modified_gmt":"2024-03-07T04:06:40","slug":"careers-kundenbetreuer-in-ebene-1","status":"publish","type":"page","link":"https:\/\/acsisinc.com\/de\/careers-kundenbetreuer-in-ebene-1\/","title":{"rendered":"[Careers] Kundenbetreuer\/in: Ebene 1"},"content":{"rendered":"\n<div class=\"pure-containerFluid kheadergeneral\">\n    <div class=\"kheadergeneral__single\">\n        <div class=\"kheadergeneral__singleLeft\">\n            <div class=\"kheadergeneral__singleCont\">\n                <div class=\"kheadergeneral__singleLine\"><\/div>\n\n                                    <h2>Kundenbetreuer\/in: Ebene 1<\/h2>\n                \n                                    <div class=\"kheadergeneral__singleDesc\"><p><strong>Karriere<\/strong><\/p>\n<\/div>\n                            <\/div>\n        <\/div>\n        <div class=\"kheadergeneral__singleRight\">\n            <div class=\"kheadergeneral__singleRightMask\"><\/div>\n            <img loading=\"lazy\" decoding=\"async\" class=\"kheadergeneral__singleImgDesk\" loading=\"lazy\" width=\"1300\" height=\"336\" src=\"https:\/\/acsisinc.com\/wp-content\/uploads\/2023\/12\/team-desktop.webp\" alt=\"\">\n            <img loading=\"lazy\" decoding=\"async\" class=\"kheadergeneral__singleImgMob\" loading=\"lazy\" width=\"600\" height=\"400\" src=\"https:\/\/acsisinc.com\/wp-content\/uploads\/2023\/12\/team-mobile.webp\" alt=\"\">\n        <\/div>\n    <\/div>\n<\/div>\n\n<style>\n\n    .kheadergeneral__singleRightMask{position: absolute; 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margin-right: auto; margin-left: auto; font-size: 14px; color: #222222; padding-top: 15px; padding-bottom: 15px;\n        font-family: 'Exo', sans-serif;}\n    .kbreadcrumb a{color: inherit; text-decoration: none;}\n\n    \/* mobile *\/\n    @media screen and (max-width: 767px) {\n        .kbreadcrumb{padding-right: 15px; padding-left: 15px;}\n    }\n\n    \/* ipad *\/\n    @media screen and (min-width: 768px) and  (max-width: 992px){\n        .kbreadcrumb{padding-right: 15px; padding-left: 15px;}\n    }\n\n    \/* ipad pro *\/\n    @media screen and (min-width: 992px) and  (max-width: 1200px){\n        .kbreadcrumb{padding-right: 15px; padding-left: 15px;}\n    }\n\n<\/style>\n<div class=\"wp-block-columns pure-container content-center-auto padding-t-b is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:65%\">\n<h3 class=\"wp-block-heading has-text-color has-link-color has-medium-font-size wp-elements-b6f9b02fb9389f0aa60514874e21b5a3\" style=\"color:#2d69a7\">Kundenbetreuer\/in: Ebene 1<\/h3>\n\n\n\n<p>Die Hauptaufgabe des Kundenbetreuers besteht darin, Supportanfragen von Kunden, die ACSIS-L\u00f6sungen nutzen, effektiv zu bearbeiten und die F\u00e4lle bis zur L\u00f6sung zu f\u00fchren. Der erfolgreiche Kandidat arbeitet mit Kunden und internen ACSIS-Ressourcen zusammen, um Kundenprobleme zu diagnostizieren und den Kunden bei der Behebung von Problemen mit der Software und den Datenerfassungsger\u00e4ten zu unterst\u00fctzen, um einen erstklassigen Service zu gew\u00e4hrleisten.<\/p>\n\n\n\n<p>Die Grundlage f\u00fcr diese Funktion bilden Kundenzufriedenheit, Service und die Bereitstellung eines konsistenten Supports auf hohem Niveau. Die erfolgreiche Bewerberin\/der erfolgreiche Bewerber muss selbstmotiviert und proaktiv sein und eine Leidenschaft f\u00fcr kontinuierliches Lernen zeigen.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-color has-link-color wp-elements-9384a0e2f886e7f2321e1a012f2a7f66\" style=\"color:#2d69a7\"><strong>Qualifikationen<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Erforderliche technische Fertigkeiten<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Betriebssysteme &#8211; Microsoft Windows 2000\/XP\/7\/2003\/2008\/2012<\/li>\n\n\n\n<li>Software &#8211; MS Office Suite (Word, Excel, Outlook)<\/li>\n\n\n\n<li>Datenbank-Software &#8211; SQL Server 2000\/2005\/2008\/2012<\/li>\n\n\n\n<li>Unternehmensleiter<\/li>\n\n\n\n<li>SQL Server-Verwaltungsstudio<\/li>\n\n\n\n<li>Grundlegende Abfragekenntnisse und Ausf\u00fchrung<\/li>\n<\/ul>\n\n\n\n<p>Fernverbindungs-Software &#8211; Remote Desktop, PCAnywhere, DameWare Drahtlose Ger\u00e4te (802.11-Funkger\u00e4te)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Gew\u00fcnschte technische Fertigkeiten<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Datenbank-Softwarekunden &#8211; IBM DB2, Oracle, SQL<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Erforderliche nicht-technische Fertigkeiten<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gute m\u00fcndliche und schriftliche Kommunikationsf\u00e4higkeiten<\/li>\n\n\n\n<li>Die F\u00e4higkeit, kreative und zeitnahe L\u00f6sungen zu finden<\/li>\n\n\n\n<li>Die F\u00e4higkeit, in einem schnelllebigen Umfeld zu lernen<\/li>\n\n\n\n<li>Professionelle Interaktion mit Kunden und Teams in ganz ACSIS<\/li>\n\n\n\n<li>Bereitschaft, an Feiertagen, abends und nachts zu arbeiten<\/li>\n\n\n\n<li>selbst\u00e4ndig arbeiten k\u00f6nnen<\/li>\n\n\n\n<li>Erf\u00fcllen Sie die Schichtanforderungen verl\u00e4sslich und zuverl\u00e4ssig<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-color has-link-color wp-elements-0d06a18efe8f7668f252eb448087f01c\" style=\"color:#2d69a7\"><strong>Zust\u00e4ndigkeiten<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Von ACSIS-Kunden gemeldete Supportf\u00e4lle \u00f6ffnen und verfolgen<\/li>\n\n\n\n<li>Von ACSIS-Kunden gemeldete Supportf\u00e4lle \u00f6ffnen und verfolgen<\/li>\n\n\n\n<li>Untersuchung von Support-F\u00e4llen mit Hilfe der Ressourcen des ACSIS-Kundendienstes<\/li>\n\n\n\n<li>sich um eine rasche L\u00f6sung bem\u00fchen, ohne dass es zu einer internen Eskalation kommt<\/li>\n\n\n\n<li>Identifizierung von Problemen, die eskaliert werden m\u00fcssen, und Zusammenarbeit mit den ACSIS-Support-Levels 2 und 3, um diese zu l\u00f6sen<\/li>\n\n\n\n<li>Nachfassen bei Kunden und internen Support-Teams zu allen offenen F\u00e4llen, bis das Problem gel\u00f6st ist<\/li>\n\n\n\n<li>\u00dcberwachung und Aktualisierung von Supportf\u00e4llen<\/li>\n\n\n\n<li>Durchf\u00fchren von Betriebsbereitschaftstests (ORTs)<\/li>\n\n\n\n<li>Ausf\u00fchren von Testskripten, Einreichen von Fehlern und erneutes Testen behobener Fehler<\/li>\n\n\n\n<li>Unterst\u00fctzung bei der Konfiguration, der Reparatur und dem Testen von Software- und Datenerfassungshardwareger\u00e4ten<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column box-form-careers is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:35%\">\n<p><strong>Um sich f\u00fcr diese Stelle zu bewerben<\/strong>, antworten Sie bitte und f\u00fcgen Sie Ihren Lebenslauf unten bei.<\/p>\n\n\n<script>\n\/\/----------------------------------------------------------\n\/\/------ JAVASCRIPT HOOK FUNCTIONS FOR GRAVITY FORMS -------\n\/\/----------------------------------------------------------\n\nif ( ! gform ) {\n\tdocument.addEventListener( 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class='ginput_container'><input name='input_18' id='input_10_18' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_10_18'>Dieses Feld dient zur Validierung und sollte nicht ver\u00e4ndert werden.<\/div><\/div><div id=\"field_10_10\" class=\"gfield gfield--type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_10_10'>First Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_10' id='input_10_10' type='text' value='' class='large'   tabindex='50'  aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_10_11\" class=\"gfield gfield--type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_10_11'>Last Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_11' id='input_10_11' type='text' value='' class='large'   tabindex='51'  aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_10_2\" class=\"gfield gfield--type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_10_2'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                       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